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I am afraid to mail my
photos. What do I do? You have the option of
scanning in the photos yourself and uploading them through our
Order Now page (coming soon). This way your photos never leave your possession.
You can also mail us a CD with your photos on it. If you
don't have access to a scanner, take your photos to an OfficeMax,
Staples or Kinko's. They will Scan your photos onto a CD
which you can then mail to us.
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How do you Restore/Retouch my photos?
We use state of the art software, techniques and
equipment. We scan in your photos at a high resolution so that
they may be enlarged later. We take pride in each and
every picture, and each one presents a unique challenge.
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What Resolution should I scan my photo
at? For Photos 2x3 in. or smaller-----Scan at 600
dpi. For Photos 2x3--5x7 in.-----Scan at 400 dpi. For Photos
5x7 and larger.-----Scan at 300 dpi.
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How do I scan my photos?
First, start off by wiping the glass of the scanner with a
non-abrasive wipe and some Windex. Make sure the glass is dry
before placing the picture down. Make sure the picture rests
against one side of the scanner so that it remains straight.
Preview the picture before scanning it. Refer to question #3 for
scanning resolutions. Save your photos as a .Jpeg or .JPG file
without compression. Scan all photos using the Color option even
if they are B&W.
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What format should my scanned photos
be? They should be saved as either a .Jpeg or .JPG
file without any compression.
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How long will the process take?
Generally our Restoration/Retouching/Manipulation services take
between 3-5 days.
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Do you do Rush Orders?
YES! We can have your order ready the Next Day for an extra charge
of $25.00 per photo.
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Are my original photos altered?
Never! We utilize state of the art digital technology, therefore
your original photos are never altered. We make Digital copies of
your originals that will never fade or be susceptible to damage as
would your original photos.
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How should I package my photos for
mailing? Place the photos carefully between two
pieces of thick cardboard (the edges of the cardboard should
extend at least 1 inch beyond the photos and should be taped
together) Make sure to insure your photos for their full value.
Place photos in an appropriate photo mailer and mail it to:
Back To Before 19 Vick Park A, Rochester, NY 14607
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Do you offer any guarantees?
We guarantee you will be 100% happy with the results of your
order. If you are not, we will make the needed changes at no extra
cost, and we won't stop until you are satisfied. We will insure the photos you have sent us for the value you
specify. We guarantee our work to be the highest quality
around!
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Are there any photos you can't fix?
We will attempt to restore every photo regardless of it's
condition. If there is something there, even if most of it
isn't we Can Salvage it.
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Do you restore old artwork?
YES! Keep in mind that we do not modify the original, only a scan
of the original.
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Can I see the progress of my photos?
Every Client will be emailed within 3-5 days with a digital proof.
Once the proof is approved, we will mail out the hard copies.
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How do I pay for my order?
For the fastest service, we accept most major credit-cards and
e-checks through PayPal. We can also accept Money Orders, Cashiers
Checks and Personal Checks (Allow 3-10 days for Personal Checks to
clear...) Go to the
Service Request Form page for more details.
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Do you do custom work?
YES! Please use our Service Request Form page and explain in detail what you have
in mind. We will send you an estimate A.S.A.P.
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I can't download my completed
Photos... If it doesn't go through the 1st time,
try several more times as your internet connection may be breaking
up. If after many failed attempts it still doesn't work...Contact
Us...
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Is there a size limit for uploaded
files? YES! Scanned Photos should be no bigger than
20 Mb. Please make sure your Uploaded photos don't exceed this
limit. If mailing your Photos on a CD, there is no file size
limit. make sure to save your Photos as a .Jpeg or .JPG file
without using any compression.
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Do you make house calls?
Not at this time.
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Can music, text and FX be added to
Slide Shows? YES! We can personalize your photo
slide shows to meet all of your unique needs. Whether it's for a
wedding, anniversary or birthday party, we will use your ideas
along with our creativity to create something memorable.
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Why should I archive my photos to CD
or DVD? Photos get damaged...When we scan your pictures, you will have a
CD or DVD of your photos that can later be used for e-mailing,
enlarging and printing your digital photos. The quality of your
digital photos will not degrade as would physical photos. They
last for generations. Convenience...You will be able to view your
pictures on your computer, TV or DVD player and you will be able
to print as many high quality reproductions as you wish. More than
2,500 photos can be stored on a DVD and can be organized into
categories. Please keep in mind, that you need to store your
CD/DVDs properly. Don't leave them in direct light or high heat
environments.
